POST INSTALLATION - FREQUENTLY ASKED QUESTIONS (FAQs)
1. When can I get some help about Word 2007?
There are excellent free, self-teach, interactive courses provided by Microsoft on a wide variety of Word topics.
Links are available on the Training page of this website. There is also a tab that can be downloaded into the Word programme to link direct to the training packages. Similar courses exist for Excel 2007 and Outlook 2007.
2. I have lost my Internet connection, what do I do?
In the following order:
a. Check the wireless switch on the laptop is ON (to the right).
b. Check all five lights on the router are ON. If the PPP light on the right hand side is off switch off the router for 30 seconds.
c. Switch the router back on and check all the lights come on.
d. If the PPP light is still off, telephone the Nildram Support line on 01296 300400 (24 hrs a day).
3. How do I book on a formal training course?
Parish Councils - ring DAPTC on 01305 260972.
Village Halls - ring Jane Colvin on 01305 259867.
4. I think I have a fault with my laptop, how do I call warranty support?
Councils: Ring Tony Gibb on 07818 047617 to discuss the problem - it may be software related.
Halls : Ring Stephen Marriott on 01305 259867
If this does not resolve the issue telephone Novatech Tech Support on 0871 222 5112 or use the online system on the Novatech website.
For further information please call:
Tony Gibb on 07818 047617 or Stephen Marriott on 01305 259867